Aeromexico offers refunds on certain types of tickets, but the airline is not fully refundable in all situations. Whether a passenger is eligible for a refund depends on the fare type purchased, the timing of the cancellation, and the reason for the cancellation. For travelers who book a flight directly through Aeromexico and cancel within 24 hours of purchase, the airline generally provides a full refund as long as the flight is at least seven days away. This 24-hour grace period applies regardless of the fare class and is designed to give passengers flexibility right after booking. Outside of that 24-hour window, the refundability of the ticket depends on the fare category. Aeromexico offers different fare classes, including Basic, Classic, AM Plus, Comfort, and Premier. Many of the lower-priced fares, especially Basic and Classic, are non-refundable. If a passenger cancels a non-refundable ticket after the 24-hour window, they typically do not receive a monetary refund but may be eligible for a credit voucher that can be applied to a future flight, often subject to rebooking fees or fare differences. On the other hand, flexible fare types, such as Flexible Premier or Fully Flexible tickets, allow passengers to cancel and receive a full refund with no penalty. These flexible fares are more expensive but are recommended for travelers who may need to change or cancel their plans. In cases where Aeromexico cancels a flight or there is a significant schedule change, the airline generally offers affected passengers the option to receive a full refund, regardless of the fare type originally purchased. This policy protects travelers in the event of involuntary cancellations or major delays caused by the airline. Additionally, in certain circumstances like medical emergencies or government-imposed travel restrictions, Aeromexico may make exceptions to its standard refund policy and allow refunds or waivers of change fees, even on non-refundable tickets. Travelers can request refunds by contacting Aeromexico’s customer service or by using the refund request option on their official website. For eligible refunds, the process usually takes about seven to ten business days if paid by credit card, and may take longer for cash or bank transfer payments. Passengers who booked through a travel agent or third-party website may need to request the refund through the original booking channel. While Aeromexico does have refund policies in place, some customers have reported delays in receiving their money, especially during peak travel disruptions or times of high refund volume. It's advisable for passengers to keep records of their communications with the airline and to follow up regularly if a refund is expected. In conclusion, Aeromexico tickets can be refundable under certain conditions, especially if passengers buy flexible fares or cancel within 24 hours of booking. However, standard or promotional fares are typically non-refundable, and refunds depend on specific scenarios such as airline cancellations or exceptional circumstances. Travelers should carefully review fare terms before booking and choose flexible options if there's a chance plans might change.