Filing a claim with Aeromexico is a clear and organized process that passengers can follow if they encounter issues such as flight delays, cancellations, denied boarding, or problems with baggage. To begin, it is important to understand the type of claim you need to file, as Aeromexico handles different claims separately: flight-related claims and baggage-related claims. For flight-related claims, such as compensation for delayed or canceled flights, or if you were denied boarding due to overbooking, you can start by gathering all relevant information including your booking reference, flight details, and any communication you had with the airline. The first step is to visit the official Aeromexico website and navigate to their customer service or claims section. Here, you will find a form specifically designed for submitting compensation claims. Fill out this form carefully, providing all necessary details about your flight and the issue you experienced. If you prefer, you can also submit your claim by sending an email to the designated Aeromexico complaint address, where you should clearly describe your situation and attach any supporting documents such as your ticket, boarding pass, or receipts for expenses incurred due to the disruption. Another option is to contact Aeromexico’s customer service by phone. Calling their dedicated support numbers for your country can connect you directly to an agent who can guide you through the claims process and answer any questions you might have. For baggage claims involving lost, delayed, or damaged luggage, it is crucial to report the issue immediately at the airport. Aeromexico requires passengers to fill out a Property Irregularity Report (PIR) at the airline’s baggage service desk before leaving the airport. This report officially documents the problem and is the first step in initiating a baggage claim. After filing the report, you can track the status of your claim online through Aeromexico’s website, which provides updates and information on your baggage. For further assistance, contacting the baggage service department via phone or email is recommended. When filing any claim, keeping all relevant documentation is essential. Retain your booking confirmation, boarding passes, receipts for any additional expenses related to your claim, and photos of damaged luggage if applicable. These documents support your case and can help speed up the resolution process. Once your claim is submitted, Aeromexico typically responds within a reasonable time frame, often up to 30 days. If your claim is not resolved satisfactorily or you experience delays in communication, you have the right to escalate the matter. In Mexico, you can reach out to the consumer protection agency, and in other countries, relevant aviation authorities or consumer rights organizations may assist you. To ensure the best results when filing a claim with Aeromexico, be clear and detailed in your description of the issue, provide all requested documentation, and keep copies of all correspondence. Timely reporting of problems, especially with baggage, is critical, as delays in notification can complicate or invalidate claims. Whether you choose to file online, by email, or by phone, following the airline’s established procedures will help your claim be processed efficiently. Understanding your rights as a passenger and knowing the proper channels for submitting claims can make the process less stressful and improve your chances of a favorable outcome. Overall, filing a claim with Aeromexico involves preparing your documents, reporting issues promptly, contacting the airline through the appropriate channels, and following up as needed until your situation is resolved.