Filing a claim with Aeromexico involves a clear process depending on the type of problem you have encountered, such as lost or damaged baggage, flight delays or cancellations, or other service issues. When your baggage is lost or delayed, it’s essential to report this immediately at the airport before leaving the baggage area. You must fill out a Property Irregularity Report (PIR) and keep your baggage claim tags as proof. Claims for delayed baggage should be submitted within 21 days of the flight, while damaged baggage claims typically have a 7-day deadline. In case of lost baggage, timely reporting and filing of claims help the airline to start the search and compensation process promptly. If your flight is delayed, canceled, or overbooked, you have the right to seek compensation, a refund, or rebooking options. Contact Aeromexico customer service as soon as possible to understand your entitlements and to make necessary arrangements. When filing a claim for any service issue, having your booking confirmation, flight details, and all related documents ready will simplify the process and help the airline assist you more efficiently. Before submitting a claim, gather all required paperwork, including your ticket confirmation, flight itinerary, baggage receipts, and any proofs of additional expenses like purchases made due to delayed baggage. Photographs of damaged luggage or items can also be useful. You can submit your claim through Aeromexico’s official website using their online claim forms or by sending an email to their customer relations department with all the necessary information and attachments. If you prefer direct communication, calling Aeromexico’s customer support is also an option; phone numbers vary depending on your location. After filing your claim, keep the reference or claim number provided to you and regularly check on the progress. Aeromexico generally processes claims within 30 days, but providing additional information promptly if requested can help speed things up. If you find the response unsatisfactory or if you face delays, you can escalate the issue by reaching out to higher levels of customer service or by contacting consumer protection organizations or aviation authorities. Being organized, acting quickly, and maintaining clear communication with Aeromexico are key to successfully managing your claim. This approach helps ensure your concerns are addressed properly, and you receive fair compensation or resolution for your travel inconveniences.